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New Member

How do you turn off MOH???

I've just recovered from a catastrophic failure, and one of the artifacts of the recovery is that we now have Music on Hold. We don't want it.

Turning it on is documented all over the place, but what exactly do I do to turn it off?

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Cisco Employee

Re: How do you turn off MOH???

MoH Sources are configured at different levels. Check:

1) Device - Phone - DN settings

2) Device - Phone settings

3) System - Device Pool

4) Service - Service Parameters - CallManager Services - DefaultNetworkHoldMOHAudioSourceID

5) Service - Service Parameters - CallManager Services - DefaultUserHoldMOHAudioSourceID

You'll probably want to check your gateways too.

I believe you can also just go under Service - Music on Hold and delete all audio sources.

New Member

Re: How do you turn off MOH???

I am not sure if it is a bug but even when all sources have been turned off you can still get MOH. This varies from one CCM build to another. One way for sure get rid of it is to delete the MOH servers. They can be added back very easy when needed.

** ** small but growing fast!

New Member

Re: How do you turn off MOH???

What a pain. For anyone looking this up, I've gotten a half dozen ways to do this, none of which entirely work, all of which pertain to a CCM configuration that is different than mine. It also varies (including menu options) from version to version.

At present, the best solution that I have is to go into the MOH server configuration and set the "RUN FLAG" to "NO" on all of them. The only issue I have at present is that there is no "on-hold beep" for off-switch calls, but at least the awful rendition of "What Child is This, and Why are they playing it on my Phone?" is gone.

New Member

Re: How do you turn off MOH???

Definitive answer! Delete the Audio Source, -OR- set the RUN FLAG to "NO", -OR- delete the MOH servers. Any of the above works. You can also clear flags on a device-by-device basis.

My problem was I did not get the "On Hold Tone". This is set under Service Parameters>Cisco CallManager>ToneOnHold, and must be set to a value greater than 5 (seconds). It was set to 0, which left the on hold listener with dead air. I set mine to 180, which sends three beeps when hold is initiated, and another beep every 180 seconds.

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