The overwhelming response we're starting to receive regarding Unity functionality is... cumbersome to navigate, too many prompts, takes too long to send a message. As much as I want to say 'get over it, system IS different from the system you've been using for the last 15yrs' are the ways to address some their gripes.
For example... "Difficult to send multiple messages to multiple users. suggest, record message first and then address it to multiple people." Outside of being a developer, is this even possible?