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How to change default transfer message

Hello,

We are fronting calls to a hunt group using a call handler with the standard greeting transferring callers to the hunt group and the closed greeting set to take a message. Basically, we're just using Unity for time of day call routing. There should be nothing heard during standard greeting hours (weekday schedule). The problem is Unity plays a transfer message before it routes callers to the hunt group "Please wait while I transfer your call." While this is nice, callers calling in will be expecting to hear a phone ring. Is there any way to change this to a blank .wav file? It would be nice if we could do it only for this call handler, but it's OK if this change is system wide.

Thanks,

Brad

1 REPLY
Cisco Employee

Re: How to change default transfer message

Here's a link to a thread that has the details on how to do this:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&CommCmd=MB?cmd=display_location&mode=new&location=.ee8253b/1

Be aware these changes are wiped out on upgrades and this isn't a TAC supported thing...

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