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How to configure Boss & Secretary feature in ccm 5.1


I wanto configure Boss & Secretary feature in ccm 5.1

I want if someone call from outside on a Boss DN that call should go on DN configure for his/her secretary first and if secretary dosen't picku call after 3rd ring call redirect to Boss.

I have configured Hunt group and translation pattern but somehow its not working.

Can anyone help me.


Nishit Bhosale

Community Member

Re: How to configure Boss & Secretary feature in ccm 5.1

You may want to think about shared line as an option, but it does ring at the same time.

Cisco Unified CallManager Assistant is a feature that is designed to do what you are looking for but it may require installing a client application and some configuration.

The other simpler way is to configure the same using CFNA and CFB. If 1000 is the number for the Manager, set it to forward to 2000 which is the secretary and on 2000 set the Call forward no answer and busy to forward to Boss extension say 3000, set the ring no answer timer to 8 - 10 seconds for 2 rings. You can also then set 3000 to CFNA and CFB to 2000 or to a VM box.


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