Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

how to configure ex90 for use with polycom resource manager GAB

My customer has a Polycom infrastructure, including using Resource Manager for the GAB server. I also have several Cisco endpoints deployed (EX90 and C40) and I need to get these units configured to use the GAB. Polycom documentation sucks and only says:

1. At the endpoint, enter the information required for directory set up including the Polycom Global Address Book/RealPresence Resource Manager system IP address and the path.

For example, http://<RPRM_IP_ADDRESS>/TMS/Public/external/phonebook/PhoneBookService.asmx.

To do this on Cisco endpoints, go to System Configuration> Phone Book Server.

2. Wait for the connections to take effect

When I go to the EX90 phone book server setup page, I only have ID, Type and URL fields. The type field has a drop down that only has Cisco options available (VCS, TMS, Callway and CUCM)

No matter what combination I use, I haven't been able to get the EX90 to pickup the Polycom directory.

Any suggestions? Thanks

New Member

Select the TMS option, ID set

Select the TMS option, ID set to 1, URL is correct.


That should fix it for you.


New Member

Has anyone gotten a Cisco

Has anyone gotten a Cisco unit to get phonebooks from a Polycom system through a firewall and/or NAT? 

New Member

doesn't work for me :(

doesn't work for me :(


VIP Green

What happens when you try

What happens when you try that URL (http://<RPRM_IP_ADDRESS>/TMS/Public/external/phonebook/PhoneBookService.asmx) from a Web Browser - do you see anything, or get an error?

You'll need to make sure that's accessible first before trying to configure your endpoints to use it.

Please remember to rate responses and to mark your question as answered if appropriate.
New Member

Hi Wayne,

Hi Wayne,

I have a similar problem and I get this in my browser: 

Status Code:405

The specified HTTP method is not allowed for the requested resource (HTTP method GET is not supported by this URL).


CreatePlease to create content