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how to create a Global Contacts in our CM or Voice Gateway

Hi

we have a UCM6.1.2 and a H.323 voice gateway

we get many calls from different vendors and so on

i want to some how assign a contact or a name to the calls that come in often

for example

if we get 100 calls from 973-333-3333 i want that number to show up and also the customer's name for example Customer XYZ

can i do this any where?

is it possible?

any help will be appreciated.

Thanks

Regards

1 REPLY
Silver

Re: how to create a Global Contacts in our CM or Voice Gateway

You can configure Caller ID which is an analog service offered by a central office, which supplies calling party information to subscribers.

Caller ID Name Delivery Issues on Cisco IOS Gateways:

http://www.cisco.com/en/US/tech/tk652/tk653/technologies_configuration_example09186a00800a9a49.shtml

Caller ID:

http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/cisco_ios_voice_configuration_library_glossary/vclclid.html

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