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Hall of Fame Super Gold

How to find the S/N of a 7941 on CUCM 7.0

Thieves stole a CP-7941 and we are trying to determine what is the serial number of the phone.

Is there a way to find out on CUCM 7.0?

Thanks for the assistance and support.

Leo

1 ACCEPTED SOLUTION

Accepted Solutions

Re: How to find the S/N of a 7941 on CUCM 7.0

Hi Leo,

I used Serial Grabber with CM 6.1. It works fine.

You can try it with CM 7.

http://download.cnet.com/Serial-Grabber/3000-2084_4-10805763.html

Hope it helps.

Best regards,

- Adrián.

8 REPLIES
Bronze

Re: How to find the S/N of a 7941 on CUCM 7.0

All you can get from CUCM is the MAC address if it was already configured. It won't give you a serial number. Sorry to hear about that.

Please rate if this helped.

Cisco Employee

Re: How to find the S/N of a 7941 on CUCM 7.0

There are some tools that might help, but they need to have the phone plugged in so they can retrieve the info.

In your case since the phone is gone there is no way to get the info as CUCM is never aware of such information.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Gold

Re: How to find the S/N of a 7941 on CUCM 7.0

Hi Java,

Thanks for that. Do you know what tools are available to determine the serial number of the phone when it's plugged in?

Bronze

Re: How to find the S/N of a 7941 on CUCM 7.0

It's not a tool. Log into your CM. Go to Device, phone, find the phone that you want the serial number for. Click on the ip address of the phone that is blue and is a link. It will open up a browser to the phone. From there on the first page, you can find the serial number.

Please rate if this helps.

Re: How to find the S/N of a 7941 on CUCM 7.0

Hi Leo,

I used Serial Grabber with CM 6.1. It works fine.

You can try it with CM 7.

http://download.cnet.com/Serial-Grabber/3000-2084_4-10805763.html

Hope it helps.

Best regards,

- Adrián.

Bronze

Re: How to find the S/N of a 7941 on CUCM 7.0

+5 for Adrian's great post and link.

Re: How to find the S/N of a 7941 on CUCM 7.0

Hey Chad,

Thank you for the rating :)

- Adrián.

Hall of Fame Super Gold

Re: How to find the S/N of a 7941 on CUCM 7.0

Hi Adrián,

+5 on this SerialGrabber link. Veeery useful indeed!

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