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New Member

How to find Warranty/Smartnet entitlement using Serial Number

Hi,

Could you please help me to find Warranty/Smartnet entitlement using Serial Number.

1 ACCEPTED SOLUTION

Accepted Solutions

If you have the correct level

If you have the correct level of cisco.com access you can use the device coverage checker tool.

https://cway.cisco.com/sncheck/

7 REPLIES
Hall of Fame Super Gold

Re: How to find Warranty/Smartnet entitlement using Serial Numbe

You can't, only a Cisco rep. can.

Re: How to find Warranty/Smartnet entitlement using Serial Numbe

If you give a call to Cisco's support line, they should be able to tell you if the devices is still under warrenty using the serial number. I am not sure if they are able to look up Smartnet info, but they might.

Cisco Contact Phone Numbers:

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html#numbers

Thanks,

Adam

Please rate if helpful

New Member

The utility is called Cisco

The utility is called Cisco service Contract Center.  You may have to request access.  Its available if you have smartnet.

https://www.cisco.com/E-Learning/gfo-cscc-training/public/cdc_single_files_entitled/Contract_End_User_Training/Requesting_Access_To_Contracts.pdf

If you have the correct level

If you have the correct level of cisco.com access you can use the device coverage checker tool.

https://cway.cisco.com/sncheck/

New Member

Hi Jonathan,

Hi Jonathan,

Thanks a lot.

I've contacted with some persons with cisco chat but unfortunately I could not reach my requirement. I also mailed cisco which I've been suggested during chat but no any positive feedback. Maximum of them told me to contact with .........I was hoples.

However Al'hamdulillah fortunately I've got you in this morning.

Thanks for sharing the link.

Best of luck.

Regards

Nizam

VIP Purple

Hi Nizam,

Hi Nizam,

you can use the link but this help if serial numbers/contract numbers/Sales Order Number  are mapped with your CCOid or of the procurement team who placed the order to Cisco.

https://apps.cisco.com/CustAdv/ServiceSales/smcam/requestStatusDispatch.do?methodName=onDashboardAction

 

regds,

aman

 

New Member

Hi Jonathan,

Hi Jonathan,

Is it possible to find out a product details with serial number if I have Product ID and CON.

Thanks

Nizam

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