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How to fordware incoming calls at determinate hours

I have configured a time period at no officce hours. After that, I assigned it to a time shedule. Then I assigned it to a partition and the partition to a calling search space.

Now, I want a dial number of my net to be fordwared to another phone number out of my AVVID net at the no office hours that I have configured in the time period.

I don't know if this is the right way to do it.

Could you help me?.

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Blue

Re: How to fordware incoming calls at determinate hours

time-of-day routing is one thing but it sounds like you simply want to forward calls offNet when after hours.

you can use a simple callFWDAll setting on the phone config for this.

no way to automatically setup callFWD offNet at a certain time with out some sort of ACD service.

if you have unity, you can setup a schedule and action to fwd the calls that can occur automatically.

Re: How to fordware incoming calls at determinate hours

If you want to send all incoming calls to voice mail or another ext on non-business-hours please follow this procedure:

Lets assume that you want the phone to ring from 9 to 5:15 and the rest of the day and during the weekend it should go to voice mail or another extension, and that you have a range of extensions that you want to apply this configuration for, (3xxx).

1) configure time periods.

a) configure a time period, (ring hrs) from 9 to 5:15 from Monday to Friday.

b) configure a time period, (after hrs), from 5:15 to 00:00 from Monday to Friday.

c) configure a time period, (before hrs), from 00:00 to 8:00 from Monday to Friday.

d) configure a time period, (weekends), from 00:00 to 24:00 from Saturday to Sunday.

2) configure a time schedules.

a) configure a time schedule, (ring), and add the "ring hrs" time period.

b) configure a time schedule, (no ring), and add the "after hrs", the "before hrs" and the "weekends" time periods.

3) configure partitions.

a) configure a partition, (RingHrs), and add the time schedule "ring" to this new partition.

b) configure a partition, (NoRingHrs), and add the time schedule "no ring" to this new partition.

c) configure a partition, (PhoneTOD)

d) configure a partition, (CTI_TOD)

4) configure calling search spaces

a) add the partition "RingHrs" to the calling search spaces that would be able to reach the phone by checking the TOD, (you must apply this to the CSS of the GW if the TOD would apply for incoming calls, if the TOD would also apply for internal calls you must apply this to the CSS of the internal phones also)

b) add the partition "NoRingHrs" to the calling search spaces that would be able to reach the phone by checking the TOD, (you must apply this to the CSS of the GW if the TOD would apply for incoming calls, if the TOD would also apply for internal calls you must apply this to the CSS of the internal phones also)

c) add the partition "PhoneTOD" to the calling search spaces that would be able to reach the phone directly, without checking the TOD.

5) configure CTI

a) configure a CTI port or route point with an extension 3XXX, (or the extension itself, if this is for only 1 phone) and use the partition "CTI_TOD", configure the line as call forward all to the number you want to, (or check the CFA to voice mail checkbox)

6) configure translation patterns

a) configure a translation pattern, (3XXX), use the partition "RingHrs", and use a calling search space that has the partition "PhoneTOD" in it, (this would be the translation pattern that would be able to reach the phone).

b) configure a translation pattern, (3XXX), use the partition "NoRingHrs", and use a calling search space that has the partition "CTI_TOD" in it, (this would be the translation pattern that would NOT be able to reach the phone).

c) if you want to configure a 'bypass' for the TOD add a translation pattern, (1.3XXX), use partition none or another partition that can be reach by the user of this bypass, and use a calling search space that can reach the "PhoneTOD" partition.

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