How to Forward (No Answer) to another user's mailbox?

[malberttoo]

Greetings,

Using CME and CUE, I have three 7960 phones in a common shop area that all have a single line shared between them. How can I configure it so that the Forward No Answer sends the call to only one user's box?

Thank you.

[adignan]

If these phones all share the same ephone-dn, then just forward no answer to the voicemail pilot and thats all you have to do

ephone-dn 1 dual-line

number 5000

description ShopSharedLine

name ShopSharedLine

call-forward busy 7000

call-forward noan 7000 timeout 10

!

ephone 1

mac-address 0000.0000.0000

type 7960

button 1:1

!

ephone 2

mac-address 0000.0000.0001

type 7960

button 1:1

!

ephone 3

mac-address 0000.0000.0002

type 7960

button 1:1

If they have different numbers, then on the VOIP dial-peer that sends calls to CUE, your config would look like this. DN's are 5000, 5001, and 5002. If you want all 3 to go to voicemail 5000.

voice translation-rule 1

rule 1 /5001/ /5000/

rule 2 /5002/ /5000/

!

voice translation-profile ChangeRedirectin

translate redirect-called 1

!

ephone-dn 1 dual-line

number 5000

description ShopSharedLine1

name ShopSharedLine1

call-forward busy 7000

call-forward noan 7000 timeout 10

!

ephone-dn 2 dual-line

number 5001

description ShopSharedLine2

name ShopSharedLine2

call-forward busy 7000

call-forward noan 7000 timeout 10

!

ephone-dn 3 dual-line

number 5002

description ShopSharedLine3

name ShopSharedLine3

call-forward busy 7000

call-forward noan 7000 timeout 10

!

ephone 1

mac-address 0000.0000.0000

type 7960

button 1:1

!

ephone 2

mac-address 0000.0000.0001

type 7960

button 1:2

!

ephone 3

mac-address 0000.0000.0002

type 7960

button 1:3

!

dial-peer voice 7000 voip

description CUE

translation-profile outgoing ChangeRedirecting

destination-pattern 7000

session protocol sipv2

session target ipv4:X.X.X.X

dtmf-relay sip-notify

codec g711ulaw

no vad

----------------------------

andy-berbee

[malberttoo]

Wow, thanks for the speedy reply.

Each of the three phones has its own DID (987-3850, -3851, -3852), but the shared number is a published number that is not part of the 3800 DID block. Though all three instruments ring, only the shop manager's has voicemail enabled (well, set up anyways- I haven't actually figured out how to disable it from certain phones). It is his that I would like to respond.

ephone-dn 1

number 3850

name Shop Manager

call-forward busy 3801

call-forward noan 3801 timeout 15

!

ephone-dn 2

number 3851

name Shop Center

!

ephone-dn 3

number 3852

name Shop North

!

ephone-dn 4

number 9876543

label 987-6543

trunk 98 timeout 30

!

ephone1

mac-address 0000.0000.0000

type 7960

button 1:1 2:4

!

ephone2

mac-address 0000.0000.0001

type 7960

button 1:2 2:4

!

ephone3

mac-address 0000.0000.0002

type 7960

button 1:3 2:4

I'm quite a newb, so I very much appreciate your precise, detailed reply. I do not want the other two to go to voicemail at all, ever.

Thanks for your time.