How to get the wating call numbers in the trunk group or skill group?
I have worked for the Call Center department of my company for several weeks, and find the CTI version is just Cisco ICM. We use desktop client programmed by Visual Basic to interact with CTI server and represent the softphone.
My question is how to get the waiting call numbers in the trunk group or skill group from the ICM. The reason is that I just want to display this status for the agents at the desktop so that they would know currently how many calls are waiting and then they could adjust their working speed.
I think this is not a difficult question. However, from the cisco ICM documents, I cannot get the useful methods in VB to accomplish this function.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.