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New Member

How to implement CTI bridge using java

Hi!

I am trying to get the agent status of all the agents currently logged in on

my ICM from the CTI server for a supervisory application.

I am trying to implement this by making an application that

actually acts as CTI Bridge using Java. (reason for using java is tht my supervisory application is in

Java)

Pls guide whether i can use Java Client APIs for this or CTI OS

java Modules. As i understand i cant impliment CTI Bridge using Java Client

APIs. and rest of the APIs i see a very little documentation abt them but

nowhere the actual APIs.

2 REPLIES
New Member

Re: How to implement CTI bridge using java

New Member

Re: How to implement CTI bridge using java

Hi!

Yes i had gone through the document before posting a question.Actually the document says about implementing different service models.

And i am particularly interested in implementing "All Events" model through Java.

Although CTIOS does provide this functionality, but GeoTel JavaClient API does not. The Transport Manager in JavaClient can just open a session with CG(CTI Server) as an agent client and not as a supervisor Client.

Is there any way of opening a supervisory session with CG from Java.

Thanx in advance

Kamaljeet

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