Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

How to record call handler greetings?

We want to pre record call handler greetings on a PC.

Copy the greetings to the Unity server.

Then use the paste from file option to build the call handlers.

We recorded the greetings with XP Pro using Sound recorder.

When we attempt to paste fron file we get a message from Media Master "Unable to paste the audio".

Is there a reccomended procedure for recording the WAV files?

2 REPLIES
Cisco Employee

Re: How to record call handler greetings?

Which codec did you use to record the greeting in XP Pro? I suspect it's a codec not on the box... the media master will do it's best to convert if it can but if the codec isn't installed it'll fail and you'll get a message like that.

New Member

Re: How to record call handler greetings?

We converted the files to CCITT u-law.

Now it works great.

Thanks

173
Views
0
Helpful
2
Replies
CreatePlease to create content