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New Member

How to redirect incoming calls in determined hours

I need to redirect all incoming calls in a phone to another phone number in a no office hours.

How can I configure it in CCM 4.1?.

Thanks, Carlos.

8 REPLIES
New Member

Re: How to redirect incoming calls in determined hours

For example you can configure translation pattern with the same number and put it in partition that is active in a no office hours. More information you can find here

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/sys_ad/4_1_3/ccmsys/a03tod.htm

New Member

Re: How to redirect incoming calls in determined hours

Hi,

You can use Time of the Day Routing feature

Re: How to redirect incoming calls in determined hours

If you want to send all incoming calls to voice mail or another ext on non-business-hours please follow this procedure:

Lets assume that you want the phone to ring from 9 to 5:15 and the rest of the day and during the weekend it should go to voice mail or another extension, and that you have a range of extensions that you want to apply this configuration for, (3xxx).

1) configure time periods.

a) configure a time period, (ring hrs) from 9 to 5:15 from Monday to Friday.

b) configure a time period, (after hrs), from 5:15 to 00:00 from Monday to Friday.

c) configure a time period, (before hrs), from 00:00 to 8:00 from Monday to Friday.

d) configure a time period, (weekends), from 00:00 to 24:00 from Saturday to Sunday.

2) configure a time schedules.

a) configure a time schedule, (ring), and add the "ring hrs" time period.

b) configure a time schedule, (no ring), and add the "after hrs", the "before hrs" and the "weekends" time periods.

3) configure partitions.

a) configure a partition, (RingHrs), and add the time schedule "ring" to this new partition.

b) configure a partition, (NoRingHrs), and add the time schedule "no ring" to this new partition.

c) configure a partition, (PhoneTOD)

d) configure a partition, (CTI_TOD)

4) configure calling search spaces

a) add the partition "RingHrs" to the calling search spaces that would be able to reach the phone by checking the TOD, (you must apply this to the CSS of the GW if the TOD would apply for incoming calls, if the TOD would also apply for internal calls you must apply this to the CSS of the internal phones also)

b) add the partition "NoRingHrs" to the calling search spaces that would be able to reach the phone by checking the TOD, (you must apply this to the CSS of the GW if the TOD would apply for incoming calls, if the TOD would also apply for internal calls you must apply this to the CSS of the internal phones also)

c) add the partition "PhoneTOD" to the calling search spaces that would be able to reach the phone directly, without checking the TOD.

5) configure CTI

a) configure a CTI port or route point with an extension 3XXX, (or the extension itself, if this is for only 1 phone) and use the partition "CTI_TOD", configure the line as call forward all to the number you want to, (or check the CFA to voice mail checkbox)

6) configure translation patterns

a) configure a translation pattern, (3XXX), use the partition "RingHrs", and use a calling search space that has the partition "PhoneTOD" in it, (this would be the translation pattern that would be able to reach the phone).

b) configure a translation pattern, (3XXX), use the partition "NoRingHrs", and use a calling search space that has the partition "CTI_TOD" in it, (this would be the translation pattern that would NOT be able to reach the phone).

c) if you want to configure a 'bypass' for the TOD add a translation pattern, (1.3XXX), use partition none or another partition that can be reach by the user of this bypass, and use a calling search space that can reach the "PhoneTOD" partition.

New Member

Re: How to redirect incoming calls in determined hours

Hello JBARCENA!

This steps work to CM 3.3(3)??? Please, let me know.

Silver

Re: How to redirect incoming calls in determined hours

The steps in the previous post uses the Time of Day routing feature that is available only in CCM 4.1 and above.

You can make this work in CCM 3.3.3 in a round-about way using Unity.

Say you have an IP Phone with X 3000 and you need to redirect all calls to X 3000 to another phone, X 2000, during after hours.

1. Create a translation pattern for 3000 in a new partition. Set the called party transform mask to 3100

2. Create a CTI Port X 3100. Set the Call forward all to Voicemail.

3. Set up the Calling Search Space for the gateways (for external calls) and IP Phones (for internal calls) so that the partition for the translation pattern is listed above the partition for the IP Phones.

4. Set up the Calling search space for Unity ports so that the partition for the IP Phones is listed above the partition for the translation pattern.

5. In Unity, setup a new CallHandler. Set the Call Transfer > Standard > Transfer Incoming calls > Yes, ring the subscriber at X 3000

Set the Call Transfer > Closed > Transfer Incoming calls > Yes, ring the subscriber at X 2000

6. Setup a new Call routing rule > Forwarded Calls. Set the Forwarding Station to 3100, Send call to Attempt Transfer to the new Call Handler.

Regards,

Anup

New Member

Re: How to redirect incoming calls in determined hours

uh, using an Unity its the only way to do that? because I do not have it.

Cisco Employee

Re: How to redirect incoming calls in determined hours

By configuring Route-Plan & apply it to the Phone Extn.

New Member

Re: How to redirect incoming calls in determined hours

Thanks for your help.

And what can I configure route plan to do that?.

Can you say me more?.

Thanks, Carlos.

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