It sounds to me like you want to shorten the number of rings when the person who answers the call sends it to someone's voice mail. The "Forward No Answer Timeout" will shorten the No Answer for all calls. If you are trying to transfer directly to Voice Mail try this link.
Thank you very much for your reply. However, I probably should explain my question more detailly. We have a covering path and there are 3 people on the path. If everyone's phone rings 4 times then it is 12 times to get into a voice mail box and it is too long. On the other hand, not all people are on a covering path so shorten everyone's number of rings will not work. I just want to shorten some certain people's phones number of rings. Would you please help? Thanks
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