Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
Community Member

How to use 2nd language on Unity


Our customer has the unity licensed two languages, english and spanish. After installing the unity, I found on the Unity configuration, the phone languages is only English. No other language availiable. But the license counts is total 2, and loaded is 1, unused is 1. How can I get the unused?

How to let the openning greeting say two different language?

Unity VM 4.0(2), CCM 3.3(3)


Cisco Employee

Re: How to use 2nd language on Unity

When you installed Unity, did you select to install English and Spanish? It sounds like you're licensed for two but you chose to install just the default US English language - If the "Phone Languages" page in the SA does not show any other languages in the left "available" column, then you didn't install any other languages. You'll need to run the setup again and choose Spanish.

As a side note, the opening greeting isn't going to play two different languages - that's a greeting, not a system prompt - it's expected that customers will record their own. You'll need to record it in two different languages if that's what you want it to play.

Community Member

Re: How to use 2nd language on Unity

Thanks. I remembered I did not install the 2nd language at that time for the test.

CreatePlease to create content