HTTP Status 503 - Servlet Logon.class is currently unavailable

[Chris Deren]

I am getting the above error when I attempt to open the CDR Analysis and Reporting page.

Servlet Logon.class is currently unavailable

The requested service (Servlet Logon.class is currently unavailable) is not currently available.

CCM 4.1.3sr1.

I restarted Tomcat service, but that did not help, any ideas?

Chris

[Aaron Harrison]

Not a clue!

Does the file exist? On my CM it's in:

C:\Program Files\Cisco\Tomcat\JAAS\classes\com\tagish\auth\test

Other than that I can't see any obvious config files/reg keys/references in classpath or anything that points to it...

Aaron

[gogasca · Accepted solution]

Hi Chris,

Have seen this before Uninstalling|Delete ART DB and reinstalling ART utility do the trick.

HTH

Gonz

[Chris Deren]

Thanks Gonz,

That did the trick.

Chris