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Hung Call

We are trying to create general messages and we have a person recording the messages in a seperate room due to background noise. While recording the user hung up without hitting the pound button to stop recording and then the phone that was connected to that message was hung. It seemed as if the phone was hung until the recording played out its default time? Is this true, is there any way to get around this?<br><br>thanks,<br>John<br><br>

1 REPLY
Anonymous
N/A

Re: Hung Call

I'm assuming this is a TRAP call from the client machine, right? This sounds like it could be one of the TRAP timing bugs that was fixed in 2.4.6 build 102 (not sure what version you're running). Depending on the timing of the hangup the TRAP session can stay open (and leave the port busy) indefinitely.

If you're already at 2.4.6 102, I'd definitely report this to TAC and get a ticket open so we can investigate. If not, I'd reccomend getting to 2.4.6 and seeing if that takes care of the issue.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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