Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Hung Call

We are trying to create general messages and we have a person recording the messages in a seperate room due to background noise. While recording the user hung up without hitting the pound button to stop recording and then the phone that was connected to that message was hung. It seemed as if the phone was hung until the recording played out its default time? Is this true, is there any way to get around this?<br><br>thanks,<br>John<br><br>


Re: Hung Call

I'm assuming this is a TRAP call from the client machine, right? This sounds like it could be one of the TRAP timing bugs that was fixed in 2.4.6 build 102 (not sure what version you're running). Depending on the timing of the hangup the TRAP session can stay open (and leave the port busy) indefinitely.

If you're already at 2.4.6 102, I'd definitely report this to TAC and get a ticket open so we can investigate. If not, I'd reccomend getting to 2.4.6 and seeing if that takes care of the issue.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)