Our Receptionist has 6 lines. The thired and following incomming calls don't display on the phone screen. It just Beeps in the ear and shows nothing. This doen't happen for the first and second call. Could you please let me how can I modify the config to make it happen. Here's the config:
Mostly lack of space in the LCD to show call appearances for more than 2 calls is whats causing this. If you use a 7961, the phone has lighted buttons, which will give you a visual indication of the call on the appropriate line. Does that help ?
It works with the buttons but due to the nature of our customer's business, the Receptionist has to identify the incoming calls. Only lighting buttons is not enough for them. My question is why the first two calls are displayed but not the thired, fourth, so on? Any idea?
If the receptionist have to answer the call based on the number they dial (there may be different 1800 numbers that your client's dial) you can do a work around.
a. Configure service dnis dir-lookup under telephony-service
b. Setup directory entries in corporate directory for these numbers, with a name associated with it. (Remember that you may not be receive the full 800 number inbound on your PRIs, so make sure you map only the DID)
c. The command in step a, causes the DNIS to be compared with local directory and if a match occurs, the name associated with that number is displayed at the bottom of the LCD screen right above the softkeys. This helps the receptionist to answer the call different depending upon the number that was dialed.
For regular calls that come in where all you have to do is answer the call, i think the receptionist should be able to live with just picking up the call as soon as she sees a blinking lighted button on the phone.
I will check around if there is a way to change the display behaviour.
You're answering to all my questions in this forum.
My question is why the first two calles get desplayed on the Receptionist's phone screen but as soon as she gets busy with those two lines the thired and fourth and fifth ones don't desplay? The issue starts when she is answering the first two calls and if the thired one comes in, it just lights on the buttons. Is there any thing wrong with the config?
What you are experiencing is normal behaviour. THis is what i think is happening.
Your ephone-dns are dual-lines, so each line can receive up to 2 calls. Remember dual-lines have 2 channels. So the first call to hunt pilot rings line1 ch1 and and second call rings line 1 ch2. Since the first two calls hit line 1, you do get to see the call appearance in the LCD screen.
For the 3rd call, CME rolls over to ephone-dn 2 on button 2. For buttons 2 - 6, the call appearance appears as follows:
a. shows a phone ringing animated icon next to the button,
b. a visual indication (in case of a 7970 or 79X1, x=6,4)
c. You get a text indication "From " at the bottom of the LCD screen right above the Softkeys.
After the second call (third and the followings), the Receptionist doesn't have the answer option amoung the softkey. In order to answer the third call, she needs to press the thired button on the top right side of the phone. Is that normal behaviour?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...