Working with a basic auto attendant using Unity 4.05 and CCM 4.13. Have two line groups in a hunt pilot. When a call comes into the AA and option 1 is selected, Unity rings the hunt pilot which in turn starts ringing the phone lines from top down. When the call comes into the first line in the group, the proper outside callerid is displayed. However, when the call rolls to the second line in the group the callerid changes from the outside callerid to voicemail followed by the vm port's number. Have tried all kinds of combinations to allow the outside callerid to continue to display with the roll, but it always changes to vm port. Ideas?
In my scenario if we forward the route point to the hunt pilot and call the route point internally the callerid displays thru the hunt list rolls. If we call the hunt pilot directly internally the callerid also displays thru the hunt list rolls. It only show VM and the VM port number when the route point sends the call to Unity and then only are the first line rings and rolls. Then the callerid changes to VM and port.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
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