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Silver

Hunt Group Failover when TCD down

With CCM 3.3.3, I configure a pilot point and hunt group. For some reason, TCD fails and the pilot point gives fast busy.

Is there a way that whenever the pilot point gives me fast busy, I can reroute the call to say Unity AA pilot?

Thanks for any suggestions.

Partha

2 REPLIES
Silver

Re: Hunt Group Failover when TCD down

Once the hunt group/pilot point parameters are changed the notification is sent to the primary TCD of that pilot point. If the primary TCD is down, the change notification does not take effect until the primary TCD is started or the secondary is restarted.

This is a limitation

In Summary:

When you make changes to the hunt group/pilot point parameters when the Secondary TCD is active you

have to restart the TCD for the changes to take effect.

This is not the case when the Primary TCD is active. The changes will be made without restarting the

Primary TCD.

New Member

Re: Hunt Group Failover when TCD down

Hi,

This kind of change, its better do after hour??

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