We have a customer who is currently set-up in the following manner: All external calls ring a receptionist. If she is busy or not available, the call hunts to another user and so on. There are currently five (5) users set-up like this. These users all have a button on their existing phones labeled Available. When this button is inactive (not pushed), they are in the incoming calls hunt group. When this button is active (pushed), the user is no longer available to receive calls from this hunt group. They can still make and receive calls to their internal extensions.
Short of installing IPCC, how can I mimic this functionality?
Its easy enough to set-up a hunt group, but I dont know of a way to take the extensions out of availability for the hunt group when the users dont want to take these calls but still want to receive internal calls made to their extensions.
I've just setup the softkey template to include the hunt group login/logout feature in 4.2(1). Even though the softkey displays ??? it does work. This is in a lab using IP Communicator as the phone. Haven't tried it on a 79xx phone yet.
Any thoughts on the 3 question marks showing up on the softkey in IP Communicator?
i just setup a similar scenerio, i used extension mobility for the receptionists, they login to take calls and logout at the end of the shift, when all receptionist are logged off, the properties of the hunt pilot take over and calls are forwarded to answering service
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...