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Hunt/Line Group Configuration Issue

Is there a way to configure a huntgroup to goto a voicemail box as the last member in CallManager 4.1(3)? When I setup the hunt list to goto the Unity line group, the call doesn't goto to the greeting prompt, it goes to the login/password Unity prompt

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Re: Hunt/Line Group Configuration Issue

The last memember should go to a CTI Device that is marked for forward to VM. If you have it setup another way, it may do some odd things with Unity.

You could also put in a rule in Unity for fwd or incoming calls for that number, go to xyz.

3 REPLIES

Re: Hunt/Line Group Configuration Issue

The last memember should go to a CTI Device that is marked for forward to VM. If you have it setup another way, it may do some odd things with Unity.

You could also put in a rule in Unity for fwd or incoming calls for that number, go to xyz.

Blue

Re: Hunt/Line Group Configuration Issue

is the last entry in your huntList the first entry of the unity lineGroup? if not, make it so and try again.

(just thinking out loud here)

Community Member

Re: Hunt/Line Group Configuration Issue

Figured it out, the pilot point configuration for the hunt group has been changed so the no answer field points to our voicemail pilot.

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