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Hunt/Line Group Configuration Issue

mtriebwa
Level 1
Level 1

Is there a way to configure a huntgroup to goto a voicemail box as the last member in CallManager 4.1(3)? When I setup the hunt list to goto the Unity line group, the call doesn't goto to the greeting prompt, it goes to the login/password Unity prompt

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Accepted Solutions

Tommer Catlin
VIP Alumni
VIP Alumni

The last memember should go to a CTI Device that is marked for forward to VM. If you have it setup another way, it may do some odd things with Unity.

You could also put in a rule in Unity for fwd or incoming calls for that number, go to xyz.

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3 Replies 3

Tommer Catlin
VIP Alumni
VIP Alumni

The last memember should go to a CTI Device that is marked for forward to VM. If you have it setup another way, it may do some odd things with Unity.

You could also put in a rule in Unity for fwd or incoming calls for that number, go to xyz.

gpulos
Level 8
Level 8

is the last entry in your huntList the first entry of the unity lineGroup? if not, make it so and try again.

(just thinking out loud here)

Figured it out, the pilot point configuration for the hunt group has been changed so the no answer field points to our voicemail pilot.

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