Hunt Pilot can't forward calls using phone settings
We are trying to use one hunt pilot as follow:
2 phone in one hunt pilot / hunt list/ line gorup.
When We call 8888 ( hunt pilot ) first ring in one phone if no answer in the next phone, all work until here, BUT if one of this phone need to forward to Ej a movil phone, this is not possible to make whit the forward option key on the phone.
Cisco say :
Because when any user in Line Group getting an incoming call,
it is still under control of the Hunt List. Even if CFA configured
on a line, the Hunt List will NOT follow the CFA target.
therefore you CANNOT redirect/forward the call to the others.
And the only workaround provide is :
This is supported only by the system administrator.
It is entirely possible for the customer or a partner to build an AXL script that could do this however.
Re: Hunt Pilot can't forward calls using phone settings
YOu should NEVER utilize Call Forwarding using hunt groups/lists. If you need to route the call elseware then you should create another device in the group or add another group that contains the last stop destination & add this to the list of groups.
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