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New Member

Hunt pilot outside call problem

Hi,

I have setup a Line group/Hunt list/hunt pilot. the ext number is 8855 consisting 4 extension numbers.

when i call 8855, the 4 members in the group can answer in a circular way. for the call from inside, that's no problem at all.

the problem is, when i use my mobile to call the full number, 3842 8855, one guy's mobile rings. that's not what i want. i want it the same way as internal call - one of 4 guys' desk phone ring.

this guy is one of the 4 members and i am 100% sure he never forwards his desk phone call to his mobile.

can anyone help me with this? many many thanks.

btw, i am using CM8.0

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8 REPLIES
Cisco Employee

Hunt pilot outside call problem

Even if they forwarded their phone to their mobiles you would never ring their mobile if calling via a hunt pilot.

Most likely you have something else in your dial plan that's doing that, that's the 1st thing you need to check.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Hunt pilot outside call problem

i have checked i don't have any dial plan at all.

Cisco Employee

Hunt pilot outside call problem

are you using SNR for this 4 number in the line group??

thanks,

Vipul Jindal

New Member

Hunt pilot outside call problem

No i didn't configure Single Number Reach on any of these 4 extensions.

Cisco Employee

Hunt pilot outside call problem

can you please upload the call manaeger traces for one of the call?

thanks,

Vipul Jindal

New Member

Hunt pilot outside call problem

sorry for being away for quite a while.

For tracing, 8855 is not a normal extension, it is a hunt pilot. in trace config, it can trace call to phones, CTI route point, gateway etc. but it can't trace a call to hunt pilot and in Phone-directory number, i can't find 8855.

I also asked my phone line servive provider. they ask me the full number 3842 8855 is a DDI on PABX or just a extension which has a CFWD on it? they can't find this number thus they don't have diversion for this number at the exchange level.

any idea?

thanks.

Cisco Employee

Hunt pilot outside call problem

need call maanger to analyze!!

thanks,

Vipul Jindal

Cisco Employee

Hunt pilot outside call problem

What's the exact call flow of the call and what protocol are you using at the GW??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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