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Hunt Pilot overlap CWFD

Hi

I have configured a HUNT PILOT-HUNT GROUP and LINE GROUP with 4 extensions. It's working fine

But I cannot use the forward option in these extensions. I can see in the display the forward number but the incoming call doesn't use the forward.

I think that the Line group overlap the forward option

I use CCM 4.2.3

Thanks in advanced

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Hunt Pilot overlap CWFD

Hi Rocio,

You are most correct my friend. This is by design. If you calls that route via the Hunt Pilot/Hunt Group/Line Group to Call Forward then you must use the Forwarding settings on the Hunt Pilot configuration.

Have a look at the following which describes how the Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;

The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892

***This has been addressed in CCM 4.2 and CCM 6.0 with the Login/Logout of Hunt Groups feature. So a Line Group member can Logout when leaving their desk or otherwise unavailable and calls will not be presented to their phone. Have a look;

Log Out of Hunt Groups

The Log Out of Hunt Groups feature allows phone users to log their phones out from receiving calls that get routed to directory numbers that belong to line groups to which the phone lines are associated. Regardless of the phone status, the phone rings normally for incoming calls that are not calls to the line group(s) that are associated with the phone. The phone provides a visual status of the login state, so the user can determine by looking at the phone whether they are logged in to their line group(s).

The Log Out of Hunt Groups feature also comprises the following components:

The HLog softkey allows a phone user to log a phone out of all line groups to which the phone directory numbers belong. Configure the HLog softkey in the Softkey Layout Configuration window. When the user presses the HLog softkey, the phone screen displays "Logged out of Hunt Group." When the user presses the HLog softkey again to log back in and receive hunt group calls, the "Logged out of Hunt Group" notification on the phone screen clears.

The Hunt Group Logoff Notification service parameter in the Clusterwide Parameters (Device - Phone) section of the Service Parameters Configuration window for the Cisco CallManager service must be configured to enable this feature.

The Log Out of Hunt Groups feature, which is device-based, operates differently for non-shared lines and for shared lines.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_note09186a00805f1470.html#wp2440103

Hope this helps!

Rob

Edit: Jaime, once again you have beat me to the answer. My horrendous typing has let me down again :)

2 REPLIES
Cisco Employee

Re: Hunt Pilot overlap CWFD

that is correct and is WAD (Working As Designed), otherwise it would break the whole logic of configuring a way in which phones should ring

the CF settings are not used when calls arrive from a hunt pilot

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Red

Re: Hunt Pilot overlap CWFD

Hi Rocio,

You are most correct my friend. This is by design. If you calls that route via the Hunt Pilot/Hunt Group/Line Group to Call Forward then you must use the Forwarding settings on the Hunt Pilot configuration.

Have a look at the following which describes how the Call Forward settings on individual Hunt member phones are ignored when presented a call via the Hunt feature. Here is a clip;

The concept of hunting differs from that of call forwarding. Hunting allows Cisco CallManager to extend a call to one or more lists of numbers, where each such list can specify a hunting order that is chosen from a fixed set of algorithms. When a call extends to a hunt party from these lists and the party fails to answer or is busy, hunting resumes with the next hunt party. (The next hunt party varies depending on the current hunt algorithm.) Hunting thus ignores the Call Forward No Answer (CFNA) or Call Forward Busy (CFB) settings for the attempted party. This also applies to CFWD ALL settings.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edabe.html#wp107892

***This has been addressed in CCM 4.2 and CCM 6.0 with the Login/Logout of Hunt Groups feature. So a Line Group member can Logout when leaving their desk or otherwise unavailable and calls will not be presented to their phone. Have a look;

Log Out of Hunt Groups

The Log Out of Hunt Groups feature allows phone users to log their phones out from receiving calls that get routed to directory numbers that belong to line groups to which the phone lines are associated. Regardless of the phone status, the phone rings normally for incoming calls that are not calls to the line group(s) that are associated with the phone. The phone provides a visual status of the login state, so the user can determine by looking at the phone whether they are logged in to their line group(s).

The Log Out of Hunt Groups feature also comprises the following components:

The HLog softkey allows a phone user to log a phone out of all line groups to which the phone directory numbers belong. Configure the HLog softkey in the Softkey Layout Configuration window. When the user presses the HLog softkey, the phone screen displays "Logged out of Hunt Group." When the user presses the HLog softkey again to log back in and receive hunt group calls, the "Logged out of Hunt Group" notification on the phone screen clears.

The Hunt Group Logoff Notification service parameter in the Clusterwide Parameters (Device - Phone) section of the Service Parameters Configuration window for the Cisco CallManager service must be configured to enable this feature.

The Log Out of Hunt Groups feature, which is device-based, operates differently for non-shared lines and for shared lines.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_note09186a00805f1470.html#wp2440103

Hope this helps!

Rob

Edit: Jaime, once again you have beat me to the answer. My horrendous typing has let me down again :)

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