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New Member

I can't add a DN to a CTI route point on Call manager due to...


I'm trying to add a DN to a CTI route point which routes to Unity directly. This allows me to have a voicemail box be reachable that is not tied to a phone. So I can dial XXXX and leave a message for this person directly. The reason we have this setup is because 2 people share a phone and we have a call handler on the phone extension to route messages to person 1 or person 2 by pushing 1 or 2 if know one picks up the phone. The caller then obviously can leave the private message for person 1 or person 2 depending on who they wanted to talk to. I have the CTI route point up and running, and it works for 2 DNs that are set up on it. I'm adding a 3rd and 4th DN to this route point.

The error message I receive says:

"Add failed. Sum of device's line appearance values for maxNumCalls exceed device limitation". On the Multiple Call/Call Waiting Settings on Device ROUTE_TO_VM section(the name I gave the CTI ROUTE POINT) I keep changing the Max number of calls to 1 and busy trigger to 1 to see if this resolves it but it does not. I had to do this on the other DNs tied to this route point and that fixed the issue. This time it will not let me.

Any ideas?

VIP Super Bronze

Re: I can't add a DN to a CTI route point on Call manager due to

You should be adding separate CTI Ports for each DN. Set Call Forward All to Voice Mail for each DN.

New Member

Re: I can't add a DN to a CTI route point on Call manager due to

Do you mean I should be adding a new separate CTI Route Point for each DN? I didn't think I had to because we have a separate one called FORWARDtoUnity and there 4 DNs tied to this one and underneath association information, it says "Line {5} - Add a new DN" it seems I can keep adding more. (Unless there is a limit of DNs per route point). So since this one has 4 DNs, I thought I could have 4 DNs on this new route point I created. I was wondering if I'm missing a step somewhere.

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