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New Member

I can't update license for cue 3.2.1


I have unity express 3.2.1. I try to install cue-vm-license_25mbx_ccm_3.2.1.pkg.

I get this error:

cue-munich# software install upgrade url username bla-la-la password 123

WARNING:: This command will install the necessary software to

WARNING:: complete an upgrade. It is recommended that a backup be done

WARNING:: before installing software.

Would you like to continue? [n]y

Downloading ftp cue-vm-license_25mbx_ccm_3.2.1.pkg

Bytes downloaded : 5307

Validating package signature ... done

ERROR: Package requires a previous installer version for non-clean install. You can do clean install or use helper, min version:(2, 0), current version: (2, 4, 0, 4), required version < min compatible version:(2, 4, 0, 1)

Can someone help me please

Hall of Fame Super Red

Re: I can't update license for cue 3.2.1

Hi Pavel,

If you are running this with CME then you are trying to use the wrong license file, note the _ccm_;


License information package for a 12-mailbox version of the Cisco Unity Express with VoiceMail application that works with ***Cisco Unified CallManager. For all Cisco Unity Express modules: AIM-CUE, NM-CUE, NM-CUE-EC & NME-CUE.

For Callmanager Express - CME it would look like this, note the _cme_


Hope this helps!


New Member

Re: I can't update license for cue 3.2.1

Thank you for your answer.

I'm running ccm, not cme.

New Member

Re: I can't update license for cue 3.2.1

I've solved problem by myself

I need the command

software install clean url username bla-la-la password 123

install not update