I have a user that has shared line on her 7914 that are set to flash only. If she goes off hook to make a call and a shared line is flashing she answers that call by mistake.How do I keep this from happening.
Is there any way to work around changing the parameter cluster-wide? We have only one operator in our company that is complaining about "accidentally intercepting" phone calls from her 7914. I had previously explained to her about selecting her line or new call before making a call but she doesn't like that work around... I have a feeling that if I changed this parameter cluster-wide I'm going to receive negative feedback from ALL of the other users out there with shared lines on their phones. If I'm understanding this correctly everyone with a shared line would then have to select the shared line to answer it, correct?
Thanks for the info already provided by the post, I have been looking everywhere for this!!
You are correct. They would have to select the shared line if they wanted to answer it. I usually have a call pickup group setup for people who have shared lines just for line status, they can call pickup the call so it frees up there line instead of occupying it. I do not know of a way to get around the clusterwide parameter.
What we really need is a real line status indicator, not a shared line turned into line status.
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