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I3 Recording Server - blank .wav file

Hi all,

Has anyone worked with Interactive Intelligence's Recording Server? I am able to "record" a conversation via the client, but it is a blank .wav file (no sound, 1Kbyte file). I have sniffed the spanning port to verify IP phone traffic, but the I3 supplied Windows 2000 packet driver does not show ANY packets being received under the driver status window. I know the NIC is working because reconfiguring it to standard IP works fine. Tried both a 'true' Compaq DL360 and Cisco's version of the same box.

Thanks,

gp

1 REPLY
Cisco Employee

Re: I3 Recording Server - blank .wav file

If you have sniffed the port and you see the RTP traffic then you should probably contact I3 about the problem.

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