11-26-2002 01:59 PM - edited 03-12-2019 09:44 PM
Sorry if this is a simple question, but does anyone know a way for a user who is on hold in the ICD queue to press a key in order to be transferred to a voice mail box and exit the system?
12-02-2002 12:37 PM
This should be possible. But I am not very sure of how to do it. Maybe the following link might be helpful.
Ring-no-answer Setting For Interactive Call Distribution Agents"
http://www.cisco.com/warp/customer/788/AVVID/icd_ring_na.html
12-11-2002 01:57 PM
I did it once. I added a menu step in to the part of the script where the queue is. Then you can have a menu option to transfer to a dummy phone that's forwarded to voice mail.
12-11-2002 03:17 PM
Yes, that is how we ended up getting it to work. Didn't know about the CRA editor at the time I asked the question, but with a little trial and error it turned out to not be as difficult as I thought.
07-16-2010 02:09 PM
I have a picture of my Q attached.
Where exactly should the Menu go?
I added a menu Under the "Order Q Loop:"
but it just played the Menu Prompt and then said "are you there", "are you there", it never went into the queue.
What i would like is this:
call comes in... just before it goes to queue, it says "press 1 to go to voicemail and not wait in the queue", then it goes into the queue
thanks
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