I along with upper mgmt, would wonder why you wouldn't have ICD close to the CallManagers. If it can't contact the CCM's, then it's pretty much usless, so the fact that it is closer to the agents, doesn't prevent any failures. It can be maintained and administered remotely, so that isn't really an issue. The only thing that I could think of that would be a good reason would be the agents/supervisors login's are slow going across a WAN link.
Maybe if you gave us a hint as to why they want to do this we could help.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...