ICD 3.0 call statistics and reporting

[ccnpjake]

I have a customer using ICD 3.0. They wish to be able to view how many callers in queue and the amount of time they have been waiting. Also they are trying to view the historical reports but there are no reports being generated for this month.... any ideas?

[a-vazquez]

I'm also looking for something similar. Did you ever find anything out???

[trailman73]

I am using CRA 2.2, but it is probably similiar to 3.0. There is a plugin that you download from the main menu in appliocation manager. Install it on the p.c. that you want the reporting to be accessed, you can do this on as many as you like. You then need to install the client icd desktop application. Then add them to the Resource group with all of the other attendants. You will need to give them access to the Application Manager menu, and they access Real time Reporting. There are tons of reporting tools there.

Hope this helps,

Geoff

[Riccardo Bua]

Hi,

look for ART starting from the CDR(call data records) you could see all the possible reports.

Regards,

Riccardo