CTIos is not supported with ICD (IPCC Express). CTIos is for IPCC Enterprise. With ICD (IPCC Express) you will be using CAD, Cisco Agent Desktop. Unfortunately at this time Cisco does not release the source code for CAD so you can't make any modifications. If you need to integrate with a 3rd part CRM package I would suggest going with IPCC Enterprise.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...