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ICD 3.0 Enhanced Bundle and CTI Object Server

Can anyone please tell me;

1. Where can I get CTI OS from? Is it a seperate product, built into ICD or not available for ICD 3.0 Enhanced? (I cant find any product number on CCO)

2. What would you recommend for building an app that has Agent Desktop functionality and that can integrate with 3rd party apps (.net etc)? Would CTI OS be unnecesary for doing this?

3. Would we only need CTI desktop Toolkit to use CTI OS or are there some other product/licenses we need?

Thanks,

Mark

1 REPLY
Blue

Re: ICD 3.0 Enhanced Bundle and CTI Object Server

CTIos is not supported with ICD (IPCC Express). CTIos is for IPCC Enterprise. With ICD (IPCC Express) you will be using CAD, Cisco Agent Desktop. Unfortunately at this time Cisco does not release the source code for CAD so you can't make any modifications. If you need to integrate with a 3rd part CRM package I would suggest going with IPCC Enterprise.

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