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New Member

ICD 3.0 visible queue

I am trying to announce the approximate wait time to the caller using ICD 3.0 Standard. Is this even possible with 3.0?

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Bronze

Re: ICD 3.0 visible queue

You can do this using IPCC IP queue Manager in CRS 3.0

More details in http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_data_sheet09186a00800a2dcd.html

New Member

Re: ICD 3.0 visible queue

Yes you can do this using CRS Standard

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