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Welcome to Cisco Support Community. We would love to have your feedback.

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New Member

ICD 3.0

Did anyone configure and use ICD 3.0?

I have some problems configuring it. I cannot select which IP phone associated to the User, can be an ICD agent, (no tab to select it).

Where can I fine some guides to solve my problem?

Aleksander Kocelj

New Member

Re: ICD 3.0

I'm assuming that you mean that you cannot see the ICD extension radio button for a user in the global directory (in *associate devices*) in order to be able to select that line appearance as the icd extension for the agent. If so, please do the following

1. Open up the DC Directory administrator and log into it with the default *Directory Manager* account.

2. Got to Directory/ Profile.

3. Double Clck on System Profile on the right to open up the properties for ciscoCCNocSystemProfile.

4. Go to the Application Install Status tab

5. Change the IAQ Flag from False to True. (If it is already True, change it to Flase, go through the next few steps and then repeat to make it true again)

6. Click OK and close out of DCD Admin.

7. You *might* have to restart IIS for this to take effect.

Let me know if I did not understand your problem correctly.

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