ICD 3.03a agent stuck in talking state after call disconnects
Agents in our call center are complaining about their agent desktop remaining in a "talking" state even after they hang up the phone with the caller. The server is also showing the user stuck in a talking state in real-time reporting. We have to log the user off and back on to clear it up. Occasionally the system thinks the user is still logged on even after logging off and back on. We have opened a TAC case as well. Any thoughts in the mean-time?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...