ICD seems to include dequeued calls as abandoned calls in its reports. Can this behaviour be changed? I have a script where if all agents are busy, the call is redirected to a voicemail system. Calls that go to voicemail appear as abandoned calls in the reports. I have tried setting the Contact to handled just before issuing the redirect, but this seems to have made no difference. I am running ICD 3.1(2)SR2
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...