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Bronze

ICD agent desktop and calls in Queue

Hello ,

I have ICD 3.03a and Call manager 3.3(2c).On the agent desktop agents can see 1 call in queue the ACD statistics even though there is no call in the queue.Is this a bug ? I thought this was fixed in ICD 3.02.

Any help on this will be great.

Thanks in advance.

3 REPLIES
Bronze

Re: ICD agent desktop and calls in Queue

You'll have to upgrade the CRS to the 3.1 version. Hopefully its resolved there :-)

New Member

Re: ICD agent desktop and calls in Queue

This problem comes and goes with the product from version 2.x.

1) Upgrade the system see if it fixs the problem

2) Check your JTAPI, might want to upgrade

3) Open a support case we TAC and work with them

New Member

Re: ICD agent desktop and calls in Queue

I just encountered the problem today again with new version 3.1(1) sr2. Bug is still there.

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