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New Member

icd agent login problem

While login to the desktop agent gives an error"error reading file \config\kw_default\datafields.ini. then another error A licencing error has occured. Please try again in five minutes. If the problem persists, please see your log file or System Administrator for details. All the licence files are there.

7 REPLIES
New Member

Re: icd agent login problem

Try mapping a drive to the icd server using the administrator account i.e. \\icd_server_ip_address\c$. Then try logging an agent into icd again. This is the only work around i've found. Anyone else have any thoughts. Thanks.

Blue

Re: icd agent login problem

Mapping a drive is not a work around. Having a drive mapped to \\icdserver\desktop_cfg on all agent desktops is necessary for agents to be able to login.

Blue

Re: icd agent login problem

Also verify the that user that you have used to map the drive to the ICD server has read/write rights to that directory.

New Member

Re: icd agent login problem

I tryed the mapping and the permissions and I still receive an error saying the following,"Could'nt get data types from server" then License error please try again in five minutes"

Any other ideas, I rebuilt the server twice, re-created the repository and still no dice. Any help would be great.

Thanks, JR

Cisco Employee

Re: icd agent login problem

Sounds like you may have an LDAP configuration issue.

You may want to check this registry key to verify your LDAP settings:

HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\Site Setup\

Blue

Re: icd agent login problem

Are you positive that all files and directories in Desktop_cfg are not

"Read Only"? Can you browse the desktop_cfg folder on the machine you are trying to log into?

Blue

Re: icd agent login problem

In license manager on the CRS server do you have licenses for ICD Agent Desktops?

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