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ICD Agent Logon on Phone

Anyone out there develop an app that would allow the ICD agent to login on an IP phone. I am going to look into this, but if someone out there has already done it, that would be GREAT.

6 REPLIES
New Member

Re: ICD Agent Logon on Phone

I dont think u can, there is no API for the login in/out for agents

New Member

Re: ICD Agent Logon on Phone

The Cisco Agent Desktop (CAD) Server has this capability. THe only problem is it costs you a bomb for the above.

Rgds

Anand

New Member

Re: ICD Agent Logon on Phone

This is a feature of ICD 3.0. (Search Cisco's site for CRS 3.0)

New Member

Re: ICD Agent Logon on Phone

it is a feature of CAD 4.2

works great, hard to make work...

New Member

Re: ICD Agent Logon on Phone

do you have any hints/tips -- good resources that you've come across -- on making it work? I'm struggling with it right now & anything anyone can point out that will make life easier would be appreciated!

Thanks,

John

New Member

Re: ICD Agent Logon on Phone

Cisco offers this with ICD 3.0E - you can login directly using services on 7960 or 7940 phones

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