Anybody knows if/how you can route a call to a different script if there is no agent logged in.
If someone calls to a icd group, and there are no agents logged in, the person will remain in the script until he/she hangs up. I know I can add a counter in the script and reroute if the counter reaches a certain value, but I don't want that. I want something like: a call to the icd must go to my cellular if there is no agent logged in. (not if there is an agent logged in but not available)
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...