Anybody knows if/how you can route a call to a different script if there is no agent logged in.
If someone calls to a icd group, and there are no agents logged in, the person will remain in the script until he/she hangs up. I know I can add a counter in the script and reroute if the counter reaches a certain value, but I don't want that. I want something like: a call to the icd must go to my cellular if there is no agent logged in. (not if there is an agent logged in but not available)
Any Idea?
Thanks
Sascha Monteiro
