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New Member

ICD Configuration

Hi,

Can anyone tell me where I can find some decent documentation on how to

configure ICD extensions when only using softphones (no IP Phones

Involved). If I use the same line for the Primary and ICD extension, I

end up with Partial services on the JTAPI subsytem, or the "could not

open address message". If I configure 2 different extensions for every

user, one primary and one for ICD, the ICD extension will not ring on

the softphone (However the agent Status change to "In-session"). I have

opened a case with TAC num: C211464. The case is on priority 2 for 3

weeks now, and no one was able to provide me with the correct

information to configure my application.

Regards,

Ziad

1 REPLY
New Member

Re: ICD Configuration

We ran into the same thing. Make sure to associate the Resource Manager user with the Soft phone extensions, and disassociate the CTI ports from the ICD users.

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