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ICD CRS Agent Supervisor Communication

Can anyone elaborate on how the CRS server interacts with the agent desktop and the supervisor desktop; more importantly how the agent desktop and the supervisor desktop interact to allow for real-time monitoring of the desktop agents from the supervisor. I am curious as to registry settings, .ini files, ports, etc. as well as the actual method involved in how they interact.

thanks,

Duane Brennan

1 REPLY
New Member

Re: ICD CRS Agent Supervisor Communication

Here is the documentation on the agent and supervisor desktop.

http://www.cisco.com/univercd/cc/td/doc/product/icm/icm46/ipcc/spanlink/

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