I have CRA2.2(2) coresident with callmanager 3.1. I've configured the ICD agent user(associate with phone device- icd extension checked) and jtapi user(associated cti route points and ports) and rm(associate with phone device - no primary and no icd) at callmanager. I then configure at CRA the Jtapi provider, resource manager, resource group and esd, then telephony application. I've jtapi, http, rm-cm, application subsystem IN_SERVICE. Then I download the IP ICD DESKTOP AGENT to my laptop. the ccndir.ini was download to c:/program files/wfavvid and IPICDDesktopSetupv2.2.exe in my laptop(running win2k sp2). I double click to run IPICDDesktopSetupv2.2.exe but nothing appear at my laptop. I understand that I should see alogin screen but nothing has happened. I check under task manager and found IPICDDesktopSet process is there. I tried remove and rerun IPICDDesktopSetupv2.2.exe many time but still doesn't work. However when I log off from windows(whenever I had run IPICDDesktopSetupv2.2.exe) I always prompt to end program - should not see me. anyone knows what is going on?
Hi, I'm quite sure that I had followed the steps correctly. Reason because I tried to install the ICD agent in another system(win2k server) and it works fine. However once I uninstall the agent and try reinstall again. I hit the same problem as I tried installing in my laptop(win2k). I don't get a logon screen and nothing seems to be installed but I have this ICD process running in task manager. I suspect my unintall wasn't clean and there might be some windows registry entry which i missed deleting. these entries might have stopped the installing process to stop. any suggestions?
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