ICD doesn't work with CRS 3.0.2 and CCM 3.3

[aattravi]

I have two servers, one with CCM 3.3 and the other with CRS 3.0(2).

IVR is configured on CRS and works perfectly, so JTAPI should work.

I configured ICD subsystem with all users, icd extensions, CTI enabling, rmjtapi etc., and the RM subsystem is working and IN_SERVICE.

I installed agent on a win2000 pc, and when i try to login with one of the configured users, i receive the "Unable to login to CTI manager".

Looking in the event viewer of CCM i notice the following text.

Any idea?

THX

****************

Error: kCtiIncompatibleProtocolVersion - Incompatible protocol version.

Message Version: 30000

Minimum Version: 40000

Current Version: 40000

CallManager Version:

QBE Client Version:

IPAddress: 10.10.53.151

App ID: Cisco CTIManager

Cluster ID: StandAloneCluster

Node ID: CCMPRI

Process ID: 11988

Process Name: CtiHandler

Explanation: The JTAPI/TAPI application version is not compatible with this version of CTIManager, so received message has been rejected.

Recommended Action: Verify correct version of application are being used; otherwise, contact TAC..

[mknox]

ICD 3.02 does not work with CCM 3.3, you will need ICD 3.03 which just got released.

Michael

[aattravi]

i already know.

but "Desktop Supervisor" and IVR and "phone Agent", work fine.

Only "Desktop Agent" not work, and i think that a problem is only a Jtapi version.

There is a solution for this problem?

An other type of JTAPI, or....

Thanks

[michael.tanner]

It doesen't work with CCM3.2, even if you update the JTAPI from CCM plug-in page you won't get the RM-CM service running.

There is no solution.

[JASON NIELSEN]

I have 3.2.3 version of CallManager and version 3.0(2) working together with no problems.

Is this what you are talking about?