I have ICD setup and working fine. In this voice environment, the main toll free number goes into 8 analog lines that I am told terminate on a legacy voicemail system for Auto attendant. so when the caller presses a certain digit it routes them thru a PBX to an IOS router to the ICD system. When I use the route point DN on a phone calls come in to the phone no problem however when I remove this number from a phone and make it the route point for the ICD system when a caller presses that same digit they get silence. no routing no Queue prompts. Calls from all ip phones at all location when calling the route point by 4 digits works fine as does calling the route point by 4 digits from any regular phone off the PBX.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...