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ICD - Not seeing recording icon on supervisor desktop

Hi,

I'm running CRS 3.0(1)spB with the enhanced version. On my supervisor desktop, I'm able to barge-in, intercept, silent monitoring and more, but I'm unable to record any calls. The problem is I don't have the icons for doing that. There is NO "start recording" and "stop recording" icon besides the monitoring icons at the top of my supervisor desktop. The agent desktop is also running on the supervisor PC as this is a requirement.

Any clue why I'm not having these icons ?

Supevisor version : 4.3.0.42 (Enhanced version)

Thanks in advance,

Robert

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1 REPLY
Bronze

Re: ICD - Not seeing recording icon on supervisor desktop

Hi Robert,

During the installtion did you get the option (U should get this if you have an enhanced version) :

- ICD Recording server and VOIP.

and if you did, did you select it.

Let us know,

Aslam.

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